Returns & Refunds

Thank you for shopping with us!
If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days from the date you receive your order to return non-personalised items.
To be eligible for a return, items must be unused, in the same condition as received, and returned in their original packaging.
Buyer responsible for the return postage.

Items returned in a condition that does not meet these requirements may be subject to a reduced refund.

Personalised Items

Personalised items are made to order and are non-returnable and non-refundable, unless the item is faulty or defective.

Faulty or Defective Items

If your item is faulty or defective, please contact us within 7 days of delivery.
Faulty items must be returned using a Tracked service.
Return postage costs will be refunded only for faulty or defective items, provided the return meets the conditions outlined above.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be processed to your original method of payment within a reasonable timeframe.

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If you have any questions or require further assistance regarding returns, please email us:

support@workwearnest.co.uk